Helpdesk Ticket

This notice serves to inform you of the resolution of Helpdesk Ticket #4417, opened by you on February 9, 1995.

Original Ticket Summary (transcribed by Terminal Services):

Reporting party states that Terminal 14 in Logistics (north row, third from window) returns a “SYNTAX ERROR” response to every command issued by the reporting party, regardless of syntax. Reporting party has attempted the commands LS, DIR, HELP, and LOGOUT with the same result. Reporting party further states that Terminal 14 functions normally for other members of the Logistics division.

Resolution: Closed — User Error.

Technician Notes: On attending Terminal 14 at the reporting party’s desk on February 14, 1995, the undersigned observed the following: Terminal 14 is configured with the Logistics-division keyboard layout (revision 3-A), in which the positions of the L and I keys are transposed relative to the standard layout. This configuration is documented in the Logistics Division Terminal Configuration Notice of March 1991 and is known to all Logistics staff who received their orientation prior to that date. The reporting party, who joined the Logistics division in November 1994, was not present for the 1991 notice and appears not to have been informed of the transposition by their supervisor or peers.

The reporting party’s commands were syntactically valid on a standard keyboard but produced nonsense strings on Terminal 14 (LS became IS; LOGOUT became IOGOUT; and so forth), which the terminal correctly identified as syntax errors.

Recommended Action: The reporting party should familiarize themselves with the Logistics-division keyboard layout, or should request that their supervisor arrange for Terminal 14 to be re-configured with the standard layout. Terminal Services is not in a position to alter division-specific configurations without a request from the division itself.

Ticket #4417 is now closed. No further action is required from Terminal Services.

Respectfully,

E. R. Faulkner Terminal Services Research & Other Division

P.S. Please note that this ticket has been recorded as User Error in the annual Terminal Services metrics. Should you wish to contest this classification, a Form 22 may be submitted to Terminal Services within thirty (30) days.