Operational Flexibility — Communication Procedures

In the interest of operational flexibility and in recognition of the varied communication requirements across divisions of Systems Corp., the Office wishes to clarify the circumstances under which inter-division communication may proceed without formal documentation.

The following categories of communication are understood to fall outside the scope of current documentation requirements:

1. Communication concerning time-sensitive operational matters where documentation would introduce unacceptable delay.
2. Communication concerning matters of routine clarification where the originating and receiving divisions have previously established a working understanding.
3. Communication concerning matters that, in the judgment of the originating staff member, do not rise to the level of formal correspondence.
4. Communication conducted at the request of the Office of the Chief Executive or any of its designees.

Divisions are reminded that effective operations depend on the sound judgment of experienced staff, and that over-reliance on procedural formality can in some cases impede rather than support the work of the company. Division Directors are encouraged to exercise discretion in the application of current communication standards and to support their staff in doing the same.

The Office does not anticipate the issuance of further guidance on this subject at this time.

Respectfully,

Office of the Chief Executive Systems Corp.

P.S. Division Directors with questions regarding the application of this guidance are invited to raise them directly with the Office by whatever means are convenient.